HosFin / Policies
Cancellation & Refund Policy
We want every booking to go ahead as planned. When it cannot, here is exactly what you can expect from us.
Refund schedule
72 hours or more before your dinner
Full refundCancel at least 72 hours before your dinner's start time and everything you have paid goes back to your original payment method within 5–7 business days.
Inside 72 hours
Credit, not cashFrom 72 hours before your dinner your chef is paid and starts buying for your menu, so we no longer refund to your card. Instead, what you have paid becomes credit towards another HosFin dinner, valid for 6 months — less any ingredients already bought for your dinner. In the last 48 hours, when your chef has given up the evening and begun preparing, half of what you have paid becomes credit.
Chef cancellation or no-show
If HosFin or the chef cancels your dinner for any reason, or if the chef fails to arrive without prior notice, you are entitled to a full refund plus priority rebooking on the next available date. We will contact you on WhatsApp to resolve this immediately.
Payment
Every dinner is paid in full when you book. There is no deposit and nothing further to pay later.
Using your credit
Credit comes off the price of any future HosFin dinner, on any menu, within 6 months of the cancellation. If the new dinner costs less, the remainder stays on your account until it expires. Credit cannot be exchanged for cash or transferred. Message us on WhatsApp when you are ready to use it.
Bookings made inside 72 hours
A dinner booked less than 72 hours ahead is inside the credit window from the moment you pay.
How to cancel
Reply to your booking confirmation on WhatsApp or message us directly at the support number. Include your booking reference (shown on your confirmation page). We reply to cancellation requests on WhatsApp within the hour.
Refund processing time
Approved refunds are returned to the original payment method used at checkout. Processing typically takes 5–7 business days depending on your bank or card issuer.
Rescheduling
One date change per booking is free until 72 hours before your dinner, once your chef confirms the new date (within 6 months). Inside 72 hours a date change follows the refund schedule above: what you have paid carries over to the new date as credit.
Exceptional circumstances
We handle genuine emergencies (medical, bereavement) on a case-by-case basis. Contact us as soon as possible and we will work with you to find a fair resolution regardless of the timing.
Need to cancel or have a question?
Reach us on WhatsApp with your booking reference. We are available daily and aim to respond within 2 hours.
Last updated: October 2026. This policy applies to all bookings made through HosFin. For questions not covered here, contact support@hosfin.ae.